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Terms & Conditions

Terms and Conditions
1 – Frequency of service

 – We offer the choice of 1,2 or 3 monthly visits.
Please note, we do not offer one off window cleans,
 A cancellation charge of £30.00 will be payable if cancelled before a second clean has taken place
2 – Skipping a clean or turning us away
Booked in Jobs – We reserve the right if turning our team away at the door or cancelling on the day with our office, to charge you the full price and / or cancel any ongoing service with us.
Skipping a clean to the following month, This will increase the job price to the next price band (i.e skipping your current monthly clean to the following month, will increase the next clean to the 2 monthly price)

3 – Bad Weather
We will always try to not clean your windows in the rain, however we do still work in light rain or short showers. Our promise to you is that the results will still be the same. If rain is heavy and constant we will not clean your windows. Your clean will carry over to the next working day.
4 – Cancelling our services
If you wish to cancel our services you have the right to do so at any time. This can be done by telephone on 01273 580569 or by email – sales@southernwindowcleaningltd.co.uk

5 – Complaints procedure
We will always try to provide you with the best possible work standard & service, In the event you are not satisfied with the work standard, Please contact us within 24 hours of the clean. We will then return to re-clean the windows in question. Please note that complaints made after 24 hours may not be re cleaned.
Before calling regarding the work standard, please double check the windows are not dirty on the inside